This Privacy Policy explains how Phoenix Mortgage Pro (“we,” “us,” or “our”) collects, uses, shares, and safeguards personal information when you visit https://phoenixmortgagepro.com/home, submit forms, call or text us, or otherwise engage with our services. By using our site or services, you agree to this Policy and our Terms and Conditions.
1) Information We Collect
- Contact & Identity: name, email, phone number, address.
- Loan/Property Details: estimated home value, loan purpose, income ranges, employment, property type, and related financial info you choose to share.
- Communications: messages you send, call recordings (where permitted), and preferences.
- Device/Usage: IP address, browser type, pages viewed, referral source, and interactions (via cookies, pixels, or analytics tools).
- Third‑Party Sources: lead partners, advertising networks, credit/verification providers (when you authorize), and public records.
2) How We Use Information
- Respond to inquiries, pre‑qualify, and provide mortgage options (refinance, purchase, HELOC, etc.).
- Schedule appointments and manage your customer account.
- Send service updates, educational content, and marketing (where permitted).
- Improve site performance, security, and user experience.
- Comply with legal, regulatory, and risk‑management requirements.
3) Text Messaging and Consent
By providing your mobile number, you consent to receive calls and texts (including automated or prerecorded) related to your mortgage inquiry or our services. Message/data rates may apply. Frequency varies. You may opt out at any time: reply STOP to cancel or HELP for help. Consent is not a condition of credit or purchase.
4) Cookies and Tracking
We use cookies, pixels, and similar technologies (and third‑party analytics such as advertising platforms) to understand site usage, personalize experiences, and measure marketing. You can control cookies in your browser settings. Some features may not function without cookies.
5) Sharing and Disclosure
- Service Providers: CRM, hosting, analytics, form, and communication vendors.
- Lender/Partner Disclosures: With your authorization, we may share application data to obtain rates, eligibility information, or services you request.
- Legal/Compliance: To comply with law, enforce agreements, or protect rights, safety, and security.
- Business Transfers: In a merger, acquisition, or asset sale, subject to continued protection of your data.
We do not sell your personal information for money. Certain advertising or analytics may be considered a “share” under some state laws; see “Your Privacy Rights.”
6) Financial Privacy (GLBA)
Some information we collect may be “non‑public personal information” under the Gramm‑Leach‑Bliley Act (GLBA). We maintain administrative, physical, and technical safeguards to protect this data and share it only as permitted for processing your request, servicing your account, compliance, fraud prevention, or as otherwise allowed by law.
7) Data Retention
We retain personal information only as long as necessary for the purposes described above, to meet legal and regulatory obligations, resolve disputes, and enforce agreements.
8) Security
We employ reasonable safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9) Your Privacy Choices & Rights
- Access/Update/Delete: You may request access to, correction of, or deletion of personal information, subject to legal exceptions.
- Marketing Opt‑Out: Unsubscribe from emails via the link provided; reply STOP to SMS.
- State Rights (e.g., CA, CO, VA): You may have rights to know, delete, correct, opt out of certain sharing/targeted advertising, and not be discriminated against for exercising rights.
To submit a request or appeal a decision, contact us using the details below. If your request relates to “Do Not Sell or Share,” please indicate that in the subject line.
10) Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us to request deletion.
11) International Visitors
We operate in the United States. If you access our site from outside the U.S., you consent to the transfer and processing of your information in the U.S.
12) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Your continued use of the site after changes constitutes acceptance.
13) Contact Us
Phoenix Mortgage Pro
Phone: +1 (319) 241‑6082
Website: https://phoenixmortgagepro.com/home
Email: [email protected]
